Medusa Research

Merchandise Repairs

Damage to Medusa Research products that were purchased within the warranty period due to component or workmanship failure are provided at no charge. Medusa Research reserves the right to repair or replace defective products at its discretion. Repair times vary depending on parts availability, workload, and the extent of the repairs necessary.

Please contact us for repairs and repair pricing to products outside the warranty period or due to other damage.

When returning a product for repair, please pack the product securely, and be sure to include your contact information, a description of the problem including the details of your model (cells, motor, etc), and either the order number, a copy of your receipt or where it was purchased.

You can contact us through the mail at:
Medusa Research Inc.
288 Plymouth Ave.
Fall River, MA. 02721

phone:
508-675-0200

fax:
508-675-0202

or email us at:
support@medusaproducts.com.

Repair Payment

Once your item has been repaired and you have received the final cost of the repairs enter your RMA number and final amount below and click the add to cart button to pay for the repairs.